Refund and Subscription Policy

1. Introduction

This Refund and Subscription Policy explains the terms governing subscriptions, payments, and refunds for VelvetElite services. This policy complies with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

2. Platform Services

VelvetElite offers the following paid services to Creators:

• Creator Subscriptions: Monthly or annual subscription plans that allow Creators to list and maintain their profiles on the Platform
• Promotional Boosts: Optional add-on services that increase profile visibility for a specified duration

3. Subscription Terms

3.1 Billing Cycle

Subscriptions are billed at the start of each billing cycle (monthly or annually, depending on your selected plan). Your subscription will automatically renew at the end of each billing period unless cancelled before the renewal date.

3.2 Auto-Renewal

Your subscription will automatically renew. We will charge the payment method on file for the applicable subscription fee on each renewal date. You will receive a reminder email before each renewal.

You may cancel auto-renewal at any time through your account settings. Cancellation will take effect at the end of the current billing period, and you will retain access until that date.

3.3 Price Changes

We may change subscription prices from time to time. You will be notified at least 30 days before any price increase takes effect. Continued subscription after the price change constitutes acceptance.

4. Cancellation

4.1 How to Cancel

You may cancel your subscription at any time by:

• Accessing your account settings and selecting "Cancel Subscription"
• Contacting our support team at support@velvetelite.com

4.2 Effect of Cancellation

Upon cancellation, you will retain access to your subscription benefits until the end of your current billing period. After that date, your profile will be hidden from public view and you will lose access to premium features.

5. Refund Policy

5.1 Cooling-Off Period

In accordance with the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from the date of purchase during which you may cancel and receive a full refund, provided you have not accessed or used the subscription services.

5.2 Subscription Refunds

Subject to the cooling-off period above:

• Unused subscriptions may be refunded within 14 days of purchase
• No refunds are provided for partially used subscription periods
• Cancellation does not entitle you to a refund for the current billing period

5.3 Promotional Boost Refunds

Promotional boost purchases are non-refundable once activated. If a boost has not been activated, you may request a refund within 14 days of purchase.

5.4 Exceptional Circumstances

We may consider refund requests in exceptional circumstances at our discretion, including but not limited to technical failures that prevent service access or billing errors.

6. How to Request a Refund

To request a refund, please contact us at support@velvetelite.com with:

• Your account email address
• Order or transaction reference
• Date of purchase
• Reason for refund request

Refund requests are typically processed within 5-10 business days. Approved refunds will be credited to the original payment method.

7. Payment Methods and VAT

7.1 Accepted Payment Methods

We accept major credit and debit cards through our secure payment processor. All transactions are encrypted and processed in accordance with PCI DSS standards.

7.2 VAT

All prices displayed include VAT where applicable. VAT is charged in accordance with UK tax regulations. VAT receipts are available through your account settings or upon request.

7.3 Billing Description

Charges will appear on your statement with a discreet billing descriptor. If you have questions about a charge, please contact support@velvetelite.com.

8. Account Termination

If your account is terminated due to violations of our Terms and Conditions or policies:

• No refund will be provided for any remaining subscription period
• Any active promotional boosts will be forfeited
• You will lose access to all subscription benefits immediately

9. Your Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

10. Contact Us

For billing enquiries or refund requests: